At The Heaton Cooper Studio, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
WHO ARE WE?
The Heaton Cooper Studio Ltd. Company Number: 06662927 Registered Office: Broadgate, Grasmere, Cumbria La22 9SX Registered in, and governed by the laws of, England and Wales .
HOW DO WE COLLECT INFORMATION FROM YOU?
We obtain information about you when you use our website, when you place an order, request a catalogue, join our mailing list, enter a competition, submit feedback or apply for a vacancy.
WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?
The personal information we collect might include your name, address, email address, email click through information, IP address, and information regarding what web pages are accessed and when.
If you make a purchase online, over the telephone or for a mailorder from a store, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
If you have applied for a job, we will collect your CV, covering letter and contact details.
WHY IS IT BEING COLLECTED?
We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.
Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.
If you opted in, we also use the information to keep you up to date with The Heaton Cooper Studio and mathilde’s cafe: mailing offers and invitations and sending emails as appropriate. You can opt-out at any time.
For purposes of quality control and training, calls and emails may be monitored.
HOW LONG DO YOU RETAIN DATA?
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us. You may check details on how long we retain information by contacting the Data Protection Officer.
HOW WILL IT BE USED?
We may use your information to:
Process any orders that you have made.
To carry out our obligations arising from any contracts entered into by you and us.
Dealing with entries into a competition;
Seek your views or comments on the products or services we provide.
Notify you of changes to our services;
Send you communications which you have requested and that may be of interest to you, including: Catalogues, Mailings, Activities, Promotions and Product launches and exhibiton and work shops.
If you have opted in to hear from carefully selected partners.
WHO HAS ACCESS TO YOUR INFORMATION?
We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to post your order, mail you a catalogue or fulfil a made-to-order purchase). However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure online payment page, placing an order by telephone or mailorder through the shop, your order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
You can change your marketing preferences at any time. If you are web customer, and have created an account, you can amend your preferences in the My Account pages here: https://www.heatoncooper.co.uk/my-account or by calling 01539435280
HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION
The accuracy of your information is important to us.
If you would like to amend any of your information you can do so in the following ways:
If you are web customer, and have created an account, you can amend your details in the My Account pages at this address: https://www.heatoncooper.co.uk/my-account
You can email firstname.lastname@example.org
You can write to Data Protection, The Heaton Cooper Studio, Grasmere, Cumbria, LA22 9SX
Or call 01539435280
You have the right to ask for a copy of the information The Heaton Cooper Studio holds about you.
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. You can opt-out of profiling by writing to Data Protection, The Heaton Cooper Studio, Grasmere, Cumbria, LA22 9SX
It is possible to switch off Cookies by setting your browser preferences.
LINKS TO OTHER WEBSITES
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while outside the EU, your information may be transferred outside the EU in order to provide you with those services.
DATA PROTECTION OFFICER
Any questions regarding this Policy and our privacy practices should be sent in writing to Data Protection, The Heaton Cooper Studio, Grasmere, Cumbria, LA22 9SX
Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.